Privacy Policy

Who we are

Ramtricity Electric ("Ramtricity," "we," "us," or "our") provides residential electrical services in Santa Fe, Albuquerque, and surrounding New Mexico communities within about a 100-mile radius.

This Privacy Policy explains how we collect, use, share, and protect information when you visit ramtricity.com, submit a quote or booking request, call or text us, email us, use our website assistant, or otherwise interact with our business online or offline.

Information we collect

Contact and project details you provide, such as name, phone number, email address, service address, preferred appointment timing, service type, message content, and photos of panels, outlets, fixtures, or related conditions.

Communication records from phone, SMS, email, website forms, chat/assistant interactions, and follow-up notes needed to quote, schedule, perform, invoice, or support electrical work.

Technical information such as browser type, device type, approximate location derived from IP address, referring pages, pages viewed, and basic analytics or performance logs.

Payment and billing-related information when invoices or payment links are used. Card details are processed by our payment provider and are not stored as full card numbers on our public website.

Business operational records related to leads, customers, proposals, invoices, jobs, and service history maintained in our internal systems.

How we use information

Respond to quote requests, schedule service, communicate about jobs, and provide residential electrical services.

Prepare proposals, invoices, job documentation, safety notes, and customer follow-up.

Improve our website, assistant responses, customer experience, marketing relevance, and service operations.

Protect against fraud, abuse, security incidents, and misuse of our systems.

Comply with legal, insurance, tax, licensing, permitting, and recordkeeping obligations.

How we share information

We do not sell your personal information.

We may share information with service providers who help us operate the business, such as hosting, email/SMS delivery, analytics, payment processing, CRM/infrastructure providers, mapping or lookup tools, and professional advisors.

We may share information when required by law, regulation, legal process, insurance claims, safety concerns, or to protect the rights, property, or safety of Ramtricity, our customers, or others.

If business ownership changes, information may transfer as part of that transaction, subject to continued privacy protections consistent with this policy.

Cookies, analytics, and website tools

Our site may use cookies, local storage, pixels, or similar technologies for basic site function, preference memory, analytics, and performance.

You can control cookies through your browser settings. Disabling cookies may affect some site features.

Third-party platforms (for example payment, maps, fonts, analytics, or social embeds) may collect data under their own policies when those features load.

Data retention and security

We keep information only as long as needed for service delivery, business operations, legal/tax/insurance requirements, dispute resolution, and legitimate business records.

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No method of transmission or storage is 100% secure.

Please avoid sending unnecessary sensitive information through public forms when a phone call or secure follow-up channel is more appropriate.

Your choices and rights

You may request access, correction, or deletion of personal information we hold about you, subject to legal and legitimate business retention requirements.

You may opt out of non-essential marketing communications. Service-related messages about quotes, scheduling, jobs, invoices, and safety may still be sent when needed.

To make a privacy request, email hello@ramtricity.com or call 505-310-5651 and include enough detail for us to verify and respond to your request.

Children

Our services and website are directed to adults and homeowners/authorized decision-makers. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when revisions are posted.

Continued use of the website or submission of information after an update means the revised policy applies to that later use, except where a different notice is required.

Contact

Ramtricity Electric — Privacy questions: hello@ramtricity.com | Phone: 505-310-5651 | Website: https://ramtricity.com/

This page is provided for transparency about ordinary residential-service website and customer-communication practices. It is not formal legal advice.